ek111's Privacy Policy
Your personal information is our top priority. Here is a full breakdown of how ek111 collects, stores, and protects your data.
Introduction
ek111 is a trusted online casino and betting platform committed to providing safe, transparent, and responsible services for users in Bangladesh. This Privacy Policy ("Policy") explains how ek111 collects your personal information, how that information is used, who it may be shared with, and what steps we take to protect it.
By using this website or creating an account on ek111, you agree to accept the terms of this Policy. If you do not agree with any part of this Policy, please refrain from using our services.
We may update this Policy from time to time. When any changes are made, the "Last Updated" date at the top of this page will be revised. For significant changes, we may also notify you by email.
What Information We Collect
We collect several types of information in order to provide our services on ek111. A detailed breakdown is given below.
2.1 Information You Provide Directly
When you register on ek111, log in, or contact us, you voluntarily provide the following information:
- Full name and date of birth
- Email address and mobile number
- Identity verification documents (copy of national ID or passport — as part of the KYC process)
- Payment-related information (bKash, Nagad, Rocket, Upay or bank account details)
- Transaction history and amounts
- Content of communications with the support team
2.2 Information Collected Automatically
While you use ek111, our systems automatically collect the following information:
- IP address and device type (mobile, desktop)
- Browser type and version
- Page visit logs and session duration
- Links clicked and features used
- Information from cookies and similar tracking technologies
2.3 Information Received from Third Parties
In some cases we may receive information from third parties, such as:
- From identity verification service providers
- Transaction confirmation information from payment processing partners
- From third-party organizations related to fraud prevention
How Your Information Is Used
ek111 uses collected information only for legitimate and specific purposes. Those purposes are detailed below.
We use your information to manage account registration, login security, password recovery, and identity verification (KYC).
Payment-related information is used to process deposit and withdrawal transactions, prevent fraud, and comply with financial regulations.
Your information is used to resolve your issues quickly and effectively, and to assist with live chat or email support.
We analyze collected information to detect and prevent unauthorized access, money laundering, and other fraudulent activities.
User experience is analyzed to improve the functionality, design, and gaming experience of our platform.
Your information is used to send important account updates, security alerts, and — with your consent — promotional messages.
Your information may be used to retain records in accordance with applicable laws and regulations and to respond to requests from authorities.
Information Sharing and Disclosure
ek111 does not sell or lease your personal information to third parties. However, in the specific circumstances below, your information may be shared with certain trusted partners:
4.1 Service Provider Partners
To operate our services, we work with certain third-party service providers, such as payment processing companies (bKash, Nagad, Rocket, Upay and banking partners), IT infrastructure providers, and customer support platforms. These organizations process your information only under our instructions and under agreement with us.
4.2 Game Providers
Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and other game software providers use their own servers to run gameplay. Game session data may be processed on these providers' servers. They manage this information under their respective privacy policies.
4.3 Legal Requirements
In the following circumstances we may disclose your information as part of a legal obligation:
- As part of a court order or legal process
- To respond to valid requests from government or regulatory authorities
- To assist in the investigation of fraud, money laundering, or other illegal activities
- To protect the rights and assets of ek111 or our users
Security of Your Information
ek111 places the highest importance on the security of your personal information. We have adopted industry-standard technical and organizational measures that protect your information from unauthorized access, modification, disclosure, or destruction.
5.1 Technical Security Measures
- SSL/TLS Encryption: All data transmitted through our website and applications is secured with 256-bit SSL encryption.
- Data Storage Encryption: Sensitive information that is stored is kept using advanced encryption methods.
- Firewall and Intrusion Detection: Our servers are protected by advanced firewalls and automated intrusion detection systems.
- Two-Factor Authentication: Two-factor authentication (2FA) is available to secure your account.
- Regular Security Audits: Regular security audits are conducted through third-party experts.
5.2 Organizational Security Measures
- Only authorized staff have access to personal information.
- All staff are trained on privacy and data protection.
- Data access logs are maintained and reviewed regularly.
- An incident response plan is in place to take specific action in the event of a data breach.
Cookies and Tracking Technologies
ek111 uses cookies and similar technologies to improve your browsing experience and ensure the functionality of our platform.
6.1 Types of Cookies
- Essential Cookies: These are required for the core functionality of the website, such as maintaining login sessions and ensuring security. These cookies cannot be disabled.
- Functional Cookies: Used to remember your preferences and settings, such as language preference.
- Analytics Cookies: Used to monitor website usage and improve services. This information is generally in anonymous or aggregated form.
6.2 Cookie Controls
You can control or delete cookies through your browser settings. Please note that disabling essential cookies will prevent you from using many features of ek111. Cookie management differs across browsers — you can find details in the help section of your browser.
Data Retention Period
We retain your personal information only for as long as necessary. The retention period depends on the following factors:
- Active Account: Information is retained for as long as your account remains active.
- After Account Closure: Financial and transaction-related information is retained for a specified period in accordance with legal requirements.
- KYC Documents: Identity verification documents are retained for as long as required to fulfil legal obligations.
- Customer Support Communications: Support tickets and chat logs are kept for a specified period for service quality improvement.
- Analytics Data: Anonymous or aggregated analytics data may be kept for a longer period.
Once the defined period ends, information is securely deleted or anonymized. If you request deletion of your information, we will try to fulfil that request as far as possible within our legal obligations.
Your Rights
As a user of ek111, you have the following rights regarding your personal information.
Right to Access
You can request us to let you know what information we hold about you.
Right to Rectification
If your information is incorrect or incomplete, contact us to have it corrected.
Right to Erasure
You may request deletion of information that falls outside our legal obligations to retain.
Right to Restrict Processing
In certain circumstances you may request that processing of your information be restricted.
Right to Data Portability
You may request to receive the information we hold about you in a structured format.
Right to Object
You may object to marketing messages or specific processing of your information.
To exercise any of the above rights, please contact our support team. We will verify your request and respond as quickly as possible. In some cases, due to legal or regulatory obligations, we may not be able to fulfil all requests in full — in such cases we will explain the reason.
Contact address: [email protected] — support is also available via live chat (24/7).
Protection of Minors
ek111's services are intended only for those aged 21 or above. We do not knowingly collect any personal information from minors.
We verify age during the registration process. If we become aware that a person under 21 has used our services, their account will be closed immediately and all information related to them will be securely deleted — in compliance with applicable legal obligations.
If you believe that a minor has registered on ek111, please contact us immediately.
Third-Party Services
The ek111 platform may contain content from game software providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and others. These third-party providers operate under their own privacy policies.
Payment service providers such as bKash, Nagad, Rocket, and Upay have their own privacy policies. When you make transactions using these services, their policies also apply.
We are not responsible for the privacy practices of these third parties. We therefore recommend that you read their privacy policies before using those services.
Policy Changes
ek111 reserves the right to update or change this Privacy Policy from time to time. Depending on the nature of the change, we will notify you in the following ways:
- Minor changes: The "Last Updated" date at the top of this page will be revised.
- Important Changes: A notification will be sent to your registered email address and/or a notification will be displayed on the platform.
Continuing to use ek111 after changes are made will be considered as your acceptance of the updated policy. If you do not agree with the new policy, you have the right to close your account.
Contact & Complaints
If you have any questions, concerns, or complaints about this privacy policy, or wish to exercise your rights regarding your data, please contact us:
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Email Support
[email protected] — We provide support in both Bengali and English.
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Live Chat
Our live chat service is available 24/7. Use live chat for direct and quick support.
Play safely at ek111
Your information is protected, your privacy is respected. Log in to ek111 and enjoy with peace of mind.
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